FAQ
Q: Do I have to be in GA/From GA to do this event?
A: No you do not have to be in or from GA to do this, anyone in the world can do this event!
Q: How do I record my rides/miles?
A: you will record your miles on your own mileage log link. You can do it daily, or you can do it once a week, whatever works for you!
Q: Do I have to ride on the road?
A: you can anywhere it is safe and you are comfortable. It's your challenge, as long as you are purposefully riding and logging miles, it counts.
Q: Do I have to ride outside?
A: You can go outside, inside, on your roof (kidding!), on a stationary bike, Peloton, etc. Any way you can get your miles in, count!
Q: Do my rides count from before September 1st?
A: No, Only miles you do from September 1st to September 30th
Q: Can I ride multiple times a day?
A: Yes, breaking your miles up several times a day counts too!
Q: Do I have to pay a toll when I ride?
A: The only toll you pay is to your muscles and cardiovascular system and it can be in the form of Doughnuts or Salad, your choice, although we always prefer Doughnuts!
Q: Is there planned Construction on the course?
A: Again, you are NOT riding on unsafe roads!
Common Trouble Shooting Questions For Recording Miles
Q: I need to enter my second ride but I keep entering it and my first run disappears, how do I fix it?
A: In this example, you are overwriting the first run. Instead, keep the data the same for the first run, and click ADD ANOTHER ACTIVITY in order to add your second ride. You will continue to do this every time you add a ride!
Q: I got my link, but I'm confused on how to log my miles.
A: Here is a video to walk you through how to log miles with the link: https://youtu.be/s2eIBZq6fkM
Q: I did not get my link, how do I log my miles?
A: Some email servers block our emails to you. If you do not have your daily link, you can follow this video for instructions on how to log your miles in. Keep in Mind you MUST BE LOGGED INTO THE https://BIKESIGNUP.COM/LOGIN ACCOUNT THAT YOU USED TO REGISTER FOR THE RACE BEFORE YOU DO ANY OF THE STEPS IN THE VIDEO: https://youtu.be/Y-S0GKs4XxM (You can now also log your miles using your email or phone number without being logged in).
Q: When I search my name it does not come up to enter virtual results or it says I don't have permission?
A: You must be logged into the same https://bikesignup.com/login account that you registered with.
Q: I don't see the date when I try to log my results, why not?
A: Once you get into the results page, you have to click Add Another Activity. You have to do this every time you log an activity. The time and distance on the right is the total time and distance. It will automatically add this to your total distance and percentage completed.
Q: I rode again today, how do I enter a second entry of results?
A: In the results page, choose Add Another Activity. DO NOT JUST OVERWRITE THE PREVIOUS ACTIVITY OR IT WILL DISAPPEAR. Each time you do a new ride, you need to click Add Another Activity. At the end of the challenge, If you rode once per day and have 62 rides, you will see all 62 activities in the submit results page. Don't overwrite them.
Q: I made a mistake on entering my results, how do I change it.
A: In this example, you can go in and overwrite the mistake. Don't just enter it again correctly, you have to overwrite the incorrect data.
Q: I entered my results but I don't see them in the listing.
A: The results take a few minutes to update. Just be patient!
Q: My wife/friend/mother/daughter registered me, how do I move that to my account?
A: Here is a link to and article on How to move a sub-account to another user. Follow the section titled: Transfer Sub-Account To Another Existing Account https://help.runsignup.com/support/solutions/articles/17000062878-access-manage-a-sub-account
Q: I am listed as anonymous in the results, why?
A: When you create an account, you have an option to be listed as anonymous in results. If you do not want this, go into your https://runsignup.com profile and click to edit profile. You will see a check box at the bottom that you want to UNCHECK to be listed again.
If you have any other questions, please contact events@runnersfit.com
